Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund according to the terms below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging, where applicable.
• You must provide your order number or proof of purchase.
• Certain products may not be eligible for return, including personalized, customized, or final-sale items.

How to Request a Return

To start a return, please contact us at [your email address] with your order number and the reason for the return.

If your return is approved, we will provide instructions on where and how to send your item. Please do not send items back without first contacting us.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

If the return is due to an error on our part, we will provide instructions for returning the item at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to process the refund.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and provide your order number and photographs of the item.

We will review the issue and, where appropriate, provide a replacement, exchange, or full refund.

Exchanges

If you would like to exchange an item, please contact us within 30 days of delivery. Exchanges are subject to product availability.

Final Sale Items

Items marked Final Sale are not eligible for return, refund, or exchange unless they arrive damaged or defective.

Contact Us

If you have any questions about our return and refund policy, please contact us:

Email: Bennett.schaal@gmail.com
Business Name: Ben’s Clothing

This policy may be updated from time to time. The policy applicable to your purchase is the version published at the time of your order.