Shipping policy
Shipping Policy
Last updated: 09/29/2026
Thank you for shopping with [Store Name]. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Orders are typically processed within [1–3 business days] after payment is successfully received.
Orders are not normally processed or shipped on weekends or holidays.
During holidays, promotions, or periods of high order volume, processing may take longer. We will make reasonable efforts to communicate significant delays.
2. Shipping Rates
Shipping costs are calculated and displayed at checkout based on your shipping address, order size, weight, and selected shipping method.
We may also offer free shipping promotions from time to time. Any applicable free-shipping offer will be displayed on our website or at checkout.
3. Shipping Times
Estimated delivery times depend on the shipping method selected at checkout.
Typical delivery estimates are:
- Standard Shipping: [3–7 business days]
- Expedited Shipping: [1–3 business days]
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or circumstances beyond our control.
4. Where We Ship
We currently ship to [United States / specific countries].
If your location is not available at checkout, we may not currently offer shipping to that destination.
5. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow [24–48 hours] for tracking information to update after your order has been shipped.
6. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you realize that your shipping address is incorrect, please contact us as soon as possible at [email address].
We cannot guarantee that an address can be changed after an order has been processed or shipped.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.
7. Delayed or Lost Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
If your package is significantly delayed or appears to be lost, please contact us at [email address]. We will work with you and the carrier to investigate the shipment.
We are not responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, carrier disruptions, customs delays, or other unforeseen circumstances.
8. Damaged Packages
If your order arrives damaged, please contact us within [7 days] of delivery.
Please include your order number and photographs of the damaged package and/or product so we can investigate the issue and determine the appropriate solution.
9. International Orders
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the product price or shipping charge unless specifically stated at checkout.
International delivery times may vary depending on customs processing and local postal services.
10. Returns and Refunds
Shipping and returns are also subject to our Return and Refund Policy.
Unless otherwise stated, original shipping charges are non-refundable.